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HP HP5-B02D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales and Differentiation Strategies | 40% | - Win-back and retention programs - Customer pain points and solution alignment - HP security and anti-counterfeiting features - Benefits of Original HP supplies: reliability, quality, sustainability |
| Topic 2: Sustainability and Support Programs | 30% | - Warranty and support terms - HP Planet Partners recycling program - Environmental benefits of Original HP supplies |
| Topic 3: HP Imaging and Printing Supplies Overview | 30% | - Genuine vs. counterfeit/clone supplies identification - Supplies lifecycle and page yield concepts - Original HP supplies value proposition |
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
1. Which program provides a full service contract to the customer?
A) HP Supplies Big Deal
B) HP Win-Back
C) HP Planet Partner Program
D) HP Channel Lead Pay Per Use
2. What results when a non-HP cartridge is used on an HP printer?
A) The original HP Universal Print Driver will not support the printer anymore.
B) If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
C) If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.
D) The printer will print at a lower quality but at a higher speed
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B |
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