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HP HP5-C04D Exam Syllabus Topics:

Section	Objectives
Sales and Customer Engagement	- Value-Based Selling 1. ROI and cost-per-page discussions 2. Contract-based service selling - Consultative Selling Skills 1. Solution positioning for business customers 2. Needs analysis in print environments
Managed Print Services Fundamentals	- Introduction to Managed Print Services (MPS) 1. MPS concepts and business value 2. Customer pain points and printing environment optimization - HP MPS Portfolio Overview 1. HP Managed Print Services Select offerings 2. A4 portfolio positioning
HP Print Solutions and Supplies	- Original HP Supplies 1. Value of genuine HP cartridges 2. Cost optimization and reliability benefits - Hardware and Device Management 1. Printers and multifunction devices overview 2. Device lifecycle management concepts
HP Program and Service Offerings	- HP MPS Program Structure 1. Service tiers and delivery models 2. Support and maintenance frameworks