ISO ISO/IEC 20000 Lead Implementer ISOIEC20000LI

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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

Question #1
The incident management process of an organization enables them to prepare for and respond to information security incidents. In addition, the organization has procedures in place for assessing information security events. According to ISO/IEC 27001, what else must an incident management process include?

A. Establishment of two information security incident response teams
B. Processes for using knowledge gained from information security incidents
C. Processes for handling information security incidents of suppliers as defined in their agreements

Question #2
An organization documented each security control that it Implemented by describing their functions in detail.
Is this compliant with ISO/IEC 27001?

A. No, because the documented information should have a strict format, including the date, version number and author identification
B. No, the standard requires to document only the operation of processes and controls, so no description of each security control is needed
C. Yes, but documenting each security control and not the process in general will make it difficult to review the documented information

Question #3
Which approach should organizations use to implement an ISMS based on ISO/IEC 27001?

A. Any approach that enables the ISMS implementation within the 12month period
B. Only the approach provided by the standard
C. An approach that is suitable for organization's scope

Question #4
Based on scenario 5. Socket Inc. decided to use cloud storage to store customers' personal data considering that the identified risks have low likelihood and high impact, is this acceptable?

A. No, because the impact of the identified risks is considered in he high
B. No. because the identified risks fall above the risk acceptable criteria threshold
C. Yes. because the calculated level of risk is below the acceptable threshold

Question #5
Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Based on the scenario above, answer the following question:
After investigating the incident. Beauty decided to install a new anti-malware software. What type of security control has been implemented in this case?

A. Preventive
B. Detective
C. Corrective

Solutions: