EXIN Exin Certification ITIL-F

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EXIN ITIL Foundation Sample Questions:

1. Which of the following in NOT an objectives of the operations management function?

A) Management of the definitive media library (DML)
B) Delivering Operational improvements to achieve reduced costs.
C) Maintenance of status quo to achieve stability of day to day processes and activities
D) Swift application of skills to diagnose any IT Operations failures that occur

2. What BEST describes the value of service operation to the business?

A) It reduces the duration and frequency of service outages
B) It defines the control of service assets and configurations
C) It ensures IT services are continuously aligned to business requirements
D) It supports the creation of a portfolio of quantified services

3. Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

A) Service level management
B) Business relationship management
C) Availability management
D) Change management

4. Which of the following are classed as stakeholders in service management?
1 . Customers
2 . Users
3 . Suppliers

A) 1 and 2 only
B) All of the above
C) 1 and 3 only
D) 2 and 3 only

5. Which process is responsible for managing relationships with vendors?

A) Continual service improvement
B) Change management
C) Service portfolio management
D) Supplier management

Solutions: