PDF VersionThe benefit in Obtaining the ITIL Practitioner Exam Certification
- PeopleCert ITIL Practitioner Certification is distinguished among competitors. PeopleCert ITIL Practitioner certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
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The test has six sections, each with defined Learning Outcomes (LOs). Therefore, the training will focus on the following:
- Using metrics as well as measurements in enabling CSI (questions 13-20);
- Implementing change management for the organization in supporting CSI (questions 35-40).
- Capability in utilizing ITSM concepts that are vital drivers of CSI and competence in applying the style of CSI in managing improvements within a given context for an organization (questions 29-34);
- Ability to utilize ITSM concepts with importance in driving CSI; skills in applying the CSI style in managing improvements within a certain organizational context (these 2 sections provide for questions 1-6);
- Ability in communicating effectively for the enablement of CSI (questions 21-28);
- Applying the change management of an organization in supporting CSI (questions 7-12);
In addition to the above, there is also the Learning Outcome focused on one’s skills in applying the guiding principles for ITSM within the context of an actual world. This readiness to solve any real issue will be assessed through one of the questions in each section.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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ITIL ITIL-Practitioner日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Continual Service Improvement (CSI) Approach | 25% | - Adapting and adopting ITIL - Improvement initiatives - CSI model and steps |
| Practical Application and Case Studies | 15% | - Applying concepts to real-world scenarios - Integrating ITIL practices |
| Organizational Change Management | 20% | - Change management principles - Stakeholder engagement - Overcoming resistance to change |
| Key Concepts and Guiding Principles | 25% | - ITIL service management concepts - Nine ITIL guiding principles - Four dimensions of service management |
| Communication and Measurement | 15% | - Metrics and measurement frameworks - Reporting and using data - Effective communication planning |
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