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The ITIL Foundation certification includes only one ITIL Foundation certification exam.
PeopleCert ITIL Foundation Exam
PeopleCert ITIL Foundation Exam is the entry-level certification providing general awareness of the key elements, terminology, and concepts of ITIL. This exam is suitable for individuals who require a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an Organization. The certification also applies to IT Professionals who work within an Organization that has adopted ITIL and so need to be aware of and contribute to overall service improvement programmer.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Four Dimensions of Service Management | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
| ITIL Management Practices (Overview) | - Technical management practices (e.g., Deployment Management) - General management practices (e.g., Continual Improvement, Change Control) - Service management practices (e.g., Incident Management, Service Desk) |
| ITIL Service Value System (SVS) | - Service Value Chain activities - Guiding principles integration - Governance - Opportunity, demand, and value |
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Service relationships and value co-creation |
| ITIL Guiding Principles | - Collaborate and promote visibility - Keep it simple and practical - Optimize and automate - Think and work holistically - Progress iteratively with feedback - Focus on value - Start where you are |
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