Microsoft Microsoft Business Solutions MB2-185

Exam Code: MB2-185

Exam Name: Microsoft CRM Customization v.1.2

Updated: Sep 16, 2026

Q & A: 154 Questions and Answers

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Microsoft MB2-185 Exam Syllabus Topics:

Section	Objectives
Business Process Automation	- Workflows 1. Business process flows (legacy CRM concepts) 2. Workflow rules and logic
Customization and Configuration	- Entity customization 1. Relationships (1:N, N:N) 2. Fields and data types 3. Forms and form customization - System configuration 1. Security roles and privileges 2. Business units and teams
Data Management	- Data import and export 1. Duplicate detection 2. Data migration tools
Microsoft Dynamics CRM Platform Fundamentals	- CRM architecture and components 1. Core CRM entities and data model 2. System vs custom entities
Solutions and Deployment	- Solution management 1. Packaging and deployment concepts 2. Managed vs unmanaged solutions

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