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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
1. A volunteer with a nonprofit works at Universal Containers. The volunteer is recorded in Salesforce as part of the Household's account record, but Universal Containers needs to be entered into the Salesforce system. How should a consultant track the volunteer's relationship with Universal Containers?
A) Create a Universal Containers Organization Account and create a Relationship record between the volunteer and Universal Containers.
B) Create a Universal Containers Organization Account a3nd create an Affiliation record between the volunteer and Universal Containers.
C) Create a Lead for the volunteer at Universal Containers and create an Affiliation record between the volunteer Lead and Universal Containers.1
D) Create a Lead for the volunteer at Universal Containers and create a Relationship record between the volunteer Lead and the volunteer Contact.2
2. A nonprofit organization provides direct care services to clients based on their individual needs. The process for clients to begin receiving services includes meeting with a caseworker for an intake evaluation that includes a series of questions to determine the client's needs and assets. Which Salesforce Industries feature can be used to create an efficient intake process?
A) Interaction Summaries
B) Dynamic Assessments
C) Actionable Lists
3. A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer is hitting governor limit errors on a particular job. Which action should the consultant take to resolve the issue?
A) Increase the batch size for that job.
B) Decrease the batch size for that job.
C) Reschedule that nightly job.
D) Schedule that job to run more frequently.
4. The system admin at a nonprofit has set up automated soft credits to grant to the solicitor of each donation.
The development director wants a report to show who the solicitor is for each donor. Which report type does the system admin need to use to create the requested report?
A) Opportunities with Contact Roles
B) Opportunities with Partial Soft Credits and Contacts
C) Contacts with Relationships
D) Accounts with Contact Roles and Household
5. A nonprofit wants to deploy Nonprofit Cloud Case Management into its production org. Which two prerequisites should be considered prior to installing Case Management? (Choose 2)
A) Ensure Volunteers for Salesforce is properly configured
B) Ensure appropriate licenses are provisioned
C) Enable My Domain
D) Install NPSP
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B,C |


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