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Pegasystems PEGACPDC23V1 Exam Syllabus Topics:

Section	Objectives
Topic 1: Pega Customer Decision Hub Overview	- Next-Best-Action (NBA) Framework 1. NBA Designer and strategy structure 2. Customer engagement policies - Real-Time Decisioning Concepts 1. Contextual decisioning 2. Real-time containers and events
Topic 2: Decision Strategy Design	- Strategy components 1. Suitability and applicability rules 2. Filters and eligibility rules - Arbitration and prioritization 1. Action ranking and outcomes 2. Business levers and prioritization logic
Topic 3: Data and Integration	- Data flows and integrations 1. External data integration 2. Customer profile data usage
Topic 4: Adaptive Models and AI Decisioning	- Adaptive learning models 1. Model training and scoring 2. Propensity modeling concepts - AI-based decision optimization 1. Outcome optimization techniques 2. Real-time adaptive analytics