Nokia Nokia Certification SDM_2002001030

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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which statement BEST describes the difference between Service Level Agreements (SLA's) and Operational Level Agreements (OLA's)?

A) SLA's are contractually binding and OLA's are not.
B) SLA's measures network performance and OLA's operational performance.
C) There is no difference and both SLA's and OLA's can be used as a matter of preference.
D) OLA's is contractually binding and SLA's are not.

2. Why does NwOps have SLA's and which process is the MOST fundamental to achieving this?

A) Contractually we need metrics to measure performance quality; Fault Management is the critical process that supports achieving them.
B) SLA's are necessary to define the service quality targets and Performance Management is the key process to achieve the targets.
C) SLA's define the E2E service quality, Configuration Management is the key process to achieve the target.
D) SLA's defines the quality of the (G)NOC services provided by NSN, The key process that MOST affects SLA's is OSS Administration

3. Which statements BEST describes how NwOps Solutions are put together?

A) It is mandatory that NwOps solutions must include shared delivery.
B) NwOps solutions must cater for the end-end business model of an individual Operator.
C) NwOps solutions cannot deviate from the Operations Model.
D) NwOps solutions must be part of a larger deal.

4. Which are the five competence levels used in NSN?

A) Initial, basic, intermediate, advanced, world-class.
B) Beginner, basic, intermediate, advanced, professional.
C) Initial, basic, intermediate, professional, world-class.
D) Initial, basic, medium, advanced, excellent.

5. The swiftest and MOST effective communications take place among people with;

A) advanced degrees.
B) common points of view.
C) good encoding skills.
D) the ability to reduce perception barriers.

Solutions: