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EXIN VERISMP Exam Syllabus Topics:

Section	Objectives
Topic 1: VeriSM Service Management Approach	- VeriSM model and service management principles 1. Service-oriented mindset and governance 2. Integrated service management principles
Topic 2: Service Organization and Culture	- Organizational structures and operating models 1. Role of people and organizational culture 2. Collaboration and value co-creation
Topic 3: Technology and Digital Transformation	- Use of technology in service management 1. Automation and emerging technologies 2. Digital transformation impact on services
Topic 4: Service Management Practices	- Service management ecosystem and practices 1. Measurement and continual improvement 2. Processes and governance integration