Avaya APDS 2M00001A

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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

A) Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?
B) How would you like customers to interact with you?
C) Do you foresee growing beyond 250 agents within 12 months of deployment?
D) How do your customers interact with you?

2. Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)

A) It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
B) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
C) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
D) It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.

3. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

4. Which is a supported language for Avaya IP Office Contact Center? (Select one.)

A) French
B) Italian
C) German
D) Brazilian Portuguese
E) Latin Spanish
F) English

5. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business uses limited customization, 1-2 Vendors
B) The business makes de-centralized purchase decisions
C) The business makes centralized purchase decisions
D) The business has extensive internal IT support with outsourcing
E) The business' environment is complex, customized multi-vendor, highly scaled integration critical
F) The business has minimal IT support, and are risk adverse

Solutions: