Salesforce Accredited Professional AP-203

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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question #1
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
B. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
C. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
D. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

Question #2
Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

A. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
B. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
C. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
D. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

Question #3
Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A. Use action type from fulfillment request lines in the callout condition task
B. Implement the router condition logic in the integration layer as callout task
C. Use the Action type from Order items to the Decomposition Relationship Conditions.
D. Map all relevant information to the Customer Facing Service (CFS)
E. Implement the router condition logic within decomposition layer with more conditions.

Question #4
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Premise
B. Place
C. Address
D. Service Account

Question #5
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
B. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added
C. Model the Ethernet access device as a child product of the dedicated internet service offer
D. Model dedicated internet service as a child product of the Ethernet access device offer.

Solutions: