Salesforce Accredited Professional AP-222

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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

Question #1
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Public Sector Solutions (PSS) components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that PSS components can be used?

A. Enable Web-to-Case
B. Install the ERM for PSS Unmanaged Package
C. Enable Email-to-Case
D. Install the ERM for PSS Managed Package
E. Enable Person Account

Question #2
A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

A. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
B. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
C. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.
D. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.

Question #3
A customer wants to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in $), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.
What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
B. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type
C. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
D. OmniStudio for capturing answers, along with Einstein AI to evaluate & recommend a license type

Question #4
A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:
The applicant must upload an image of their driver ' s license.
The license reviewer must perform a background check within five business/working days.
The license reviewer must enter the background check results into an external system manually within two business days of completing the background check.
The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review.
The license reviewer may add additional steps/tasks for a particular application as needed.
Which statement is true regarding Action Plan Templates relative to the business requirements above?

A. A document checklist item for an action plan template cannot be created
B. The reviewer users cannot create their own tasks within a predefined action plan template
C. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan
D. An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created

Question #5
What are two possible use-cases for a FlexCard?

A. A homepage widget to quickly launch common processes.
B. A widget to ask multiple pages of questions in the application form
C. A widget to perform in-line edits and calculations within a table quickly
D. A widget to aggregate complex data models for quick-glance information

Solutions: