Salesforce Salesforce Business Analyst BA-201

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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?

A) Who, what, why
B) When, where, why
C) Who, when, why

2. The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?

A) Universal Process Notation (UPN)
B) Unified Modeling Language (UML)
C) Business Process Modeling Notation (BPMN)

3. In which of the following app markets CANT the Salesforce App be found?

A) Google Play
B) App Store
C) AppExchange

4. A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?

A) Cross-functional flowchart
B) Universal Process Notation (UPN)
C) Entity Relationship Diagram (ERD)

5. The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?

A) The Enterprise
B) The project
C) The Sponsor

Solutions: