Salesforce Salesforce Business Analyst Certified-Business-Analyst

Exam Code: Certified-Business-Analyst

Exam Name: Salesforce Certified Business Analyst Exam

Updated: Sep 05, 2026

Q & A: 315 Questions and Answers

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About Salesforce Certified-Business-Analyst Exam

Salesforce Certified-Business-Analyst Exam Syllabus Topics:

Topic	Details
Topic 1	Collaboration with Stakeholders: In this topic, aspiring business analysts learn about discovering activities based on the target stakeholders. They also get knowledge about pointing out important stakeholders and developing relationships with them. Lastly, the topic gives an understanding of moving from current state analysis to an agreed future state design.
Topic 2	Customer Discovery: This topic is about exploring various strategies related to business objectives, various initiatives, and improving the current products in addition to describing the responsibilities of a Business Analyst. It also delves into the implementation lifecycle, assessment of the customer's Salesforce environment(s), and demonstration of Salesforce capabilities.
Topic 3	Requirements: This section of the exam covers the comprehension of the differences between scopes, and user stories, how to attract and engage various stakeholders, and how to write details of requirements.
Topic 4	User Stories: In this topic, questions about components of a user story, writing acceptance criteria, and documenting user stories appear.
Topic 5	Business Process Mapping: It deals with the scope of a complex business process, and documentation of a business process in a version-controlled repository to manage scope.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-business-analyst---BA-201

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