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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers

A) When possible, oneshould create and assign queues as owners of records created by quest users.
B) Any active user in an org can be assigned as the default owner of records created by guest users.
C) Default owner does not need Read/Write access to view the records created byguest users.
D) Queues cannot be assigned as owners of records created by guest users.
E) Setting the default owner for records created by guests is an option in Experience Cloud sites.

2. Ursa Major Solar wouldlike its authenticated external users to be able to search for Quote and Contract objects but not Opportunity or Asset objects.
Which two standard features allow an administrator to accomplish that?
Choose 2 answers

A) Remove Opportunity and Asset from the object list in the Global Search Result component property editor.
B) Remove Opportunity and Asset from theTitle Menu component in the property editor.
C) Remove Opportunity and Asset from the Autocomplete object list in the Search component property editor.
D) Remove Opportunity and Asset from the navigation Menu component in the property editor.

3. Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

A) Service Console andService Channel
B) Experience Builder and Chatter
C) Service Channel and Chatter
D) Chat Agent Guided Setup Flow and Service Console

4. Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guestuser access?
Choose 3 answers

A) Guest user external organization-wide default are always set to Private.
B) Guest user can't records via manual existing records
C) Guest user can't access records via manual sharing
D) Guest user can't be members of public groups or queues.
E) Guest user external organization-wide defaults are always set to Public.

5. Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article visibility for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge articles.
Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

A) Sharing Rules
B) Permission Sets
C) Branding Sets
D) Audience Targeting

Solutions: