HP HP ExpertONE Certification HP2-H28

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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for consumers?

A) Consumers want to enhance their experience; they are searching for enjoyment.
B) Consumers are concerned about mission critical response times for printing and computing repairs.
C) HP does not offer repair services for consumers.
D) Consumers do not believe it is important to spend money on their IT.

2. Which type of services can an HP Printing and Computing Services specialist sell?

A) The services are defined with each partner.
B) It depends on the geography; the permitted services vary from one country to another,
C) The specialist can sell services for server, data center printer, and computer.
D) The specialist can sell services for printing and personal systems.

3. Which areas do the HP Care Pack services cover for consumers?

A) Care services only
B) Deployment, Usage, and Care
C) Configuration, Usage, and Care
D) Usage with HP Smart Friend only

4. Why is HP Printing and Computing Sales specialization important for partners?

A) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
D) Partners selling HP hardware will be able to deliver their own branded services.

5. Which service protects mobile workers in many parts of the world?

A) Accidental Travel Protection
B) Mobility
C) Travel
D) Defective Media Retention

Solutions: