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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
HP Selling HP Personal Systems Services 2018 Sample Questions:
1. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)
A) They need to get reports about their IT performance environment.
B) They need IT resources focused on innovation.
C) They need to increase security for sensitive data.
D) They need to standardize IT implementations (global/multi-national, multi-location).
E) They need to shift the IT focus/time from deployment tasks to core business activities.
2. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)
A) Replacement of HP products costs less if customers only use HP devices.
B) HP Services removes the burden on your IT team so they can focus on the core business tasks.
C) HP products are less likely to need repairs if HP professionals are monitoring them.
D) HP Services makes it so you do not have to worry about access to spare parts.
E) HP Services allows you to avoid unexpected costs after the base warranty expires.
3. Which statement is true about HP Care Pack Central? (Select two.)
A) It helps you quickly identify eligible Care Packs for an HP hardware product.
B) It enables you to view recommended Care Packs and supporting information.
C) It tracks where customers are in the hardware lifecycle so HP is aware of appropriate sales opportunities.
D) It helps customers find discounts on hardware they plan to purchase.
4. Your customer, a local hospital, is concerned with unexpected repair costs due to spills and dropped devices while doctors visit with their patients. They are also concerned with data security on these devices if the hard drive fails. Which services would you offer?
A) Configuration Services and Defective Media Retention
B) Accidental Damage Protection and Next Business Day Onsite Services
C) Accidental Damage Protection and Defective Media Retention
D) Next Business Day Onsite and Installation
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A,D,E | Question # 3 Answer: A,C | Question # 4 Answer: D |
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