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IBM IBM Certified Solution Advisor 000-591

000-591

Exam Code: 000-591

Exam Name: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3

Updated: Jul 29, 2026

Q & A: 86 Questions and Answers

000-591 Free Demo download:

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000-591 PDF Price: $129.00  $59.99


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IBM 000-591 Exam Syllabus Topics:

SectionObjectives
Solution Implementation and Usage- Applying Tivoli solutions to customer environments
- Automation and workflow capabilities
Service Management Processes- Incident, problem, and change management processes
- Asset and configuration management processes
Tivoli Products and Solution Components- IBM Tivoli Service Request Manager
- Integration of Tivoli service management solutions
- IBM Tivoli Process Automation Engine
IBM Tivoli Service Delivery and Process Automation Solutions Overview- Tivoli service management concepts and capabilities
- Business value of service delivery and process automation

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What are three valid delivery models for the IBM SmartCloud Control Desk? (Choose three)

A) Software as a Service
B) Google Cloud
C) Infrastructure as a Service
D) VM Image
E) On-premise traditional install
F) Amazon Cloud


2. Which two products should be presented to a client if they want to know more about the benefits of implementing IBM products for change, configuration, and release management, including application and infrastructure discovery? (Choose two.)

A) IBM SmartCloud Provisioning
B) IBM Tivoli Application Dependency Discovery' Manager
C) IBM Tivoli Composite Application Manager
D) IBM SmartCloud Control Desk
E) IBM Tivoli Asset Discovery for Distributed


3. Which statement most accurately describes functionality provided by IBM SmartCloud Control Desk?

A) It provides forecasting, tracking, and planning of labor and skills involved in IT processes across a global enterprise.
B) It provides remote control functions that allow administrators/engineers to connect to and remotely operate client devices and servers such as hardware and software-based technologies that enable console access, remote KVM, and power management necessary to support a lights out data center environment.
C) It provides services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, revenue, organizations, and products.
D) It monitors, measures, and reports discrete resources within an IT environment to ensure optimal and committed performance levels.


4. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
B) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
C) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
D) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT


5. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A) Command Line Interface
B) Java Message Service messaging
C) CORBA
D) XML and flat files
E) UDP protocol


Solutions:

Question # 1
Answer: A,D,E
Question # 2
Answer: B,D
Question # 3
Answer: A
Question # 4
Answer: D
Question # 5
Answer: B,D

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