Oracle Oracle Applications 1Z0-465

In a few years, Oracle 1Z0-465 certification exam has become a very influential exam which can test computer skills.The certification of Oracle certified engineers can help you to find a better job, so that you can easily become the IT white-collar worker,and get fat salary.

However, how can pass the Oracle 1Z0-465 certification exam simple and smoothly? ITCertMaster can help you solve this problem at any time.

ITCertMaster is a site which providing materials of International IT Certification. ITCertMaster can provide you with the best and latest exam resources.The training questions of Oracle certification provided by ITCertMaster are studied by the experienced IT experts who based on past exams. The hit rate of the questions is reached 99.9%, so it can help you pass the exam absolutely. Select ITCertMaster, then you can prepare for your Oracle 1Z0-465 exam at ease.

Our materials of Oracle 1Z0-465 international certification exam is the latest collection of exams' questions, it is covering a comprehensive knowledge points. It is the best assistant for you preparation about the exam. You just need to spend 20-30 hours to remember the content of the questions we provided.

All customers that purchased the materials of Oracle 1Z0-465 exam will receive the service that one year's free update, which can ensure that the materials you have is always up to date. If you do not pass the exam after using our materials, you can provide the scanning items of report card which provided by authorized test centers (Prometric or VUE) . we will refund the cost of the material you purchased after verified, We guarantee you interests absolutely.

Before you select ITCertMaster, you can try the free download that we provide you with some of the exam questions and answers about Oracle 1Z0-465 certification exam. In this way, you can know the reliability of ITCertMaster.

ITCertMaster is the best choice which can help you to pass the Oracle certification exams, it will be the best guarantee for your exam.

No matter what level of entry you are for your Oracle Certification, you will pass your 1Z0-465 exam, FAST!

Quickly select ITCertMaster please! Select ITCertMaster is equivalent to choose a success. With it you can complete your dreams quickly!

Easy and convenient way to buy: Just two steps to complete your purchase, we will send the product to your mailbox quickly, you only need to download e-mail attachments to get your products.

Oracle 1Z0-465 Exam Syllabus Topics:

Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. You customer has added a new interface and requests that you set up three navigation sets and associate them with three profiles.
You log in with your original credentials and add the navigation sets.
When you edit the profile and select the dropdown for the new navigation set you don't see the navigation sets you just added.
Why can't you see the navigation set that should be displayed?

A) The interface was not installed correctly.
B) The profile doesn't have permission to the new interface.
C) You forgot to set the permission in the navigation set for the new interface.
D) You added the navigation set in the wrong interface.

2. Your customer has asked you to create a report that will need to be sent to the executive management.
None of the receipts of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken?

A) Create and add the distribution list to the schedule.
B) Send a notification to the execution team that the report is available.
C) Create a schedule record for the report.
D) Set the up staff accounts for the executive team.
E) Upgrade the permissions for the report to include the executive team.
F) Create a dashboard for the report.

3. Your customer wants you to separate their contact records by development.
You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.
Select the four steps to accomplish this.

A) Update the Context Workspace with the new "department" custom field.
B) Create a navigation set that includes the "department" custom field.
C) Set the custom field data type to Text Field.
D) Create a "department" custom Field in the contact table.
E) Add a name and a column name for the new custom field.
F) Create a "department" custom field in the incident table.

4. Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.
Select the two statements that would satisfy these requirements.

A) Use the product field to identify the services and an incident custom field to identify the customer's incident type of help.
B) Use the product field to identify the services and the category field to identify the customer's incident type of help.
C) Use the category field to identify the customer's incident type of help, and an incident custom field to identify the services.
D) Use the product field to identify the services and the disposition field to identify the customer's incident type of help.

5. View the Exhibit.

Your customer has "Gold" level SLAs being applied to organization automatically with an organization rule.
After six months the business decides to reduce the turnaround time for the response.
Instead of responding in 24 hours yours agents need to respond to the end customers within the
business hours.
You modify the Gold SLA to reflect this change but you notice that the SLA reports are still using a
24 hours response time.
Which statement is correct?

A) The SLA reports will need to be modified to use the new SLA.
B) Your site has been corrupted with "Ghost" SLAs (See Exhibit).
C) Updating the SLA will not automatically update the organization's SLA.
D) You have not activated the rules so the updated SLAs are not being applied.

Solutions: