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Nortel 920-431 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 30% | - Call processing and connectivity issues - Diagnostic tools and commands - Alarm and error log analysis - Hardware fault isolation and replacement - Common problem resolution |
| Topic 2: System Hardware & Architecture | 25% | - Power and grounding requirements - Network interfaces and cabling - Cabinet, shelf, and card installation - CS 1000 hardware components and platforms |
| Topic 3: System Configuration | 20% | - Signaling and protocol setup - Network integration parameters - IP telephony and trunk configuration - Terminal and user administration |
| Topic 4: Software Installation & Initialization | 25% | - Software upgrades and patches - System initialization and configuration basics - Release 5.0 specific procedures - Base software loading and activation |
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