Apple Acpt 9L0-006

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Apple Macintosh Service Sample Questions:

1. A customer states that he has never been able to burn DVD's with his MacBook, yet his friend has an identical-looking MacBook that can burn DVD's. You have verified that the customer's MacBook has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X.
The MacBook has no other problems. What is the probable cause of this issue?

A) The MacBook optical drive is malfunctioning.
B) The Combo drive is not capable of burning DVD's.
C) The MacBook requires more RAM.
D) The MacBook requires a firmware update.

2. A customer brings a Power Mac G5 to your service center for repair. After finding the serial number, which THREE of the following sources will display the proper AppleCare name for that Power Mac G5? SELECT THREE

A) GSX
B) Apple Name Tool
C) System Profiler
D) Service Source
E) About This Mac
F) Console
G) Apple Support Page

3. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) What steps have you taken to resolve the problem yourself?
B) Did you turn off the computer improperly?
C) What operating system are you using?
D) What is the issue?

4. A customer asks about RAM speed requirements to upgrade his Mac.
What Apple resource should you refer this customer to?

A) Discussions
B) Specifications
C) Service manual
D) Downloads

5. According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A) Order all available service parts for the appropriate configuration of the product.
B) Gather all necessary tools and perform all preliminary steps.
C) Lay the product on its side so it will not fall over.
D) Disconnect and reconnect all internal cables.
E) Discharge the CRT and establish an ongoing ground.

Solutions: