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HP HP2-B109 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Methodology and Customer Engagement | - Identifying customer needs and use cases - Solution mapping and value selling - Competitive positioning and objection handling |
| Topic 2: Personal Systems Hardware | - Notebook, desktop, and workstation product lines - Hardware security and manageability features - Commercial vs consumer device positioning |
| Topic 3: HP Printing Portfolio | - Key differentiators of HP printing technology - Print solutions and services (managed print, security, workflows) - Printer and MFP product families |
| Topic 4: HP Solutions and Ecosystem | - HP services and subscription models - Security, manageability, and hybrid work solutions |
HP Selling HP Printing and Personal Systems Hardware Sample Questions:
1. Which capability of the HP EliteDesk is key to its serviceability?
A) Flexible placement options
B) A tool-less access
C) Flexible configuration options
D) USE 3.0 support
2. What is the primary target customer market for the HP OfficeJet Pro and OfficeJet Pro X?
A) Home office
B) Mid-market
C) Small and medium business
D) Large enterprise
3. Which feature can enable smartphone users to quickly and easily set up a connection to a printer?
A) Wi-Fi network hotspot
B) HP ePrint
C) HP Wireless Direct
D) NFC: Touch to Print
4. Your digital media and entertainment customer needs a workstation display for application development. Which characteristic is the most important for their display?
A) High quality shaded graphics
B) High resolution output
C) High resolution with color fidelity
D) Wide viewing angle
5. Which HP capabilities offer powerful solutions to overcome security threats on printers?
A) HP Embedded Web Server and Web Jetadmin
B) HP Biosphere and SureStart technologies
C) Wireless Direct Printing and AirPrint
D) HP Universal Print Driver and LANDesk
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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