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HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Software and IT Management Portfolio | - HP IT Service Management solutions
|
| Topic 2: Sales and Customer Engagement Skills | - Consultative selling methodology
|
| Topic 3: HP Business Service Management Solutions Overview | - HP Business Service Management (BSM) value proposition
|
HP Selling HP Business Service Management Solutions Sample Questions:
1. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)
A) performing real-time modeling of the IT infrastructure
B) consolidating operations monitoring into a "single pane of glass"
C) triage process improvements
D) aligning the activities of IT with the strategic goals of the business
E) enhancing the ability of IT to support business operations
F) service ticket automation
2. What does HP APM monitor across traditional, mobile, virtual, and cloud environments to keep the business healthy?
A) applications
B) IT infrastructure
C) internet connections
D) event logs
3. According to an independent study by Gartner Research relating to the market drivers for an Operations Bridge solution, what percentage of the IT budget will most organizations typically spend on operating costs for their data center?
A) Less than 15 percent
B) Approximately 25 percent
C) Approximately 50 percent
D) Approximately 75 percent
4. Which HP Operations Analytics tool was purpose-built to use big data analytics to deliver industry-leading speed for real time analytics?
A) Service Health Reporter
B) Service Health Analyzer
C) Run time service model
D) Vertica
5. Which functional solution from HP BSM provides the capability to capture and measure metrics about users' performance and experience with a business service?
A) Application Performance Management
B) Operations Intelligence/Analytics
C) Operations Bridge
D) Infrastructure Management
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |


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