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HP HP2-B110 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer and Market Analysis | - Understanding the Customer - Market and Competitive Landscape
|
| Sales Strategies and Benefits | - Why HP Supplies - Product Knowledge and Value Proposition - Consequences of Fake Supplies - Driving Sales |
| Understanding HP and its Products | - HP Imaging and Printing Supplies Overview - Why HP |
HP Selling HP Imaging and Printing Supplies Sample Questions:
Question #1
How do HP toner cartridges help provide customers with reliable printing systems?
A. The HP warranty covers all makes of toner cartridges.
B. The use of HP milled/ground color toner produces high quality images.
C. HP "X" version LaserJet cartridges produce faster printing speeds.
D. Wear and tear parts are frequently exchanged when customers replace the HP toner cartridge.
Question #2
How can you increase the sales of supplies?
A. By joining the Planet Partner Program
B. By ending the printer life early
C. By increasing usage via understanding your customer needs
D. By reducing the price of the management tool
Question #3
Which statement is true about the printer's warranty and the use of non-HP cartridges?
A. The use of either non-HP or HP cartridges has no impact on the printer's reliability or warranty.
B. The use of a non-HP cartridge immediately voids the printer's warranty.
C. The printer's warranty remain unchanged if the printer is covered by an HP Carepack.
D. If the non-HP cartridge is found to be the direct cause of the printer's failure, HP will not cover the repair cost.
Question #4
What are three typical target customer groups for supplies?
A. Ink customers, laser customers, and media customers
B. Loyal - original supplies customers, switcher customers, and lost customers
C. Small-sized customers, medium-sized customers, and large-sized customers
D. Home-user customers, public customers, and enterprise customers
Question #5
Why are HP supplies important to the reseller?
A. Because you can have the highest margin with HP originals
B. Because the customer purchasing period can be up to 10 years for just one printer
C. Because of the partner discount process
D. Because the customer will only choose original supplies
Solutions:
| Question #1 Answer: B | Question #2 Answer: C | Question #3 Answer: D | Question #4 Answer: C | Question #5 Answer: B |
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