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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 44%
B) 24%
C) 34%
D) 14%

2. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, pick and return change
B) Offsite repair, offsite return
C) Accidental damage protection
D) Onsite repair

3. Which trigger is a good indicator of an opportunity to offer HP Care Pack Services? (Select three.)

A) A customer is concerned about potential security breaches by irresponsible employees.
B) A customer requires project management to deploy personal systems.
C) A customer has a high volume of sensitive data to protect.
D) A customer needs to be able to add or remove devices from the same service engagement.
E) A customer has established security policies and procedures.
F) A customer needs an onsite technician to support the hardware fleet.

4. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Standard Contractual Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Accidental Damage Protection

5. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Market recognition
B) Wider page array
C) Wider geographic coverage
D) Extended business hours

Solutions: