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IBM M2070-740 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs & Use Cases | 25% | - Solving business challenges with IBM ECM - Industry-specific ECM requirements |
| Topic 2: Competitive Positioning & Sales Strategy | 20% | - Differentiation from competing solutions - Selling approach and value demonstration |
| Topic 3: Product Features & Benefits | 30% | - Compliance, security, and governance features - Content management, capture, and archiving capabilities - Case management, workflow, and business process automation |
| Topic 4: IBM ECM Solution Overview | 25% | - IBM ECM portfolio and product positioning - Enterprise Content Management concepts and value proposition |
IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:
Question 1
What is the average cost to mail a paper statement?
A. 3-6 dollars
B. 9-12 dollars
C. 6-9 dollars
D. 1-3 dollars
Question 2
Which programming language is NOT required to use IBM Content Navigator?
A. Pascal
B. CSS
C. HTML5
D. JavaScript
Question 3
When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?
A. Do your Customer Service Reps (CSRs) need workflow to respond to customers?
B. Do your CSRs need Case Management?
C. How do CSRs do scanning of documents today?
D. How do CSRs access all information necessary to respond to customer questions?
Question 4
What is one of the challenges when working with unstructured information?
A. Centralized information is not available for analysis
B. Difficulty analyzing and revealing patterns in data
C. Information governance and security
D. Hardware maintenance
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B |
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