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Pegasystems PEGACPCSD25V1 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Reporting	5%	- Analytics and Reporting 1. Insights 2. Dashboards
Topic 2: User Experience	20%	- Constellation UX 1. Constellation UX best practices - Composite 1. Composite tabs 2. Composite best practices
Topic 3: Business Outcomes	5%	- Contact Center Fundamentals 1. Contact center foundations 2. Contact center value drivers
Topic 4: Case Management	10%	- Service Requests 1. Customer Service case templates 2. Customer Service case creation best practices
Topic 5: Interaction Management	15%	- Customer Interactions 1. Customer Verification 2. Business Conditions 3. Suggesting content to agents 4. Dialogs 5. Pega Knowledge
Topic 6: Data Integration	15%	- Common Data Model 1. Storage options 2. Entity relationships 3. Common Data Model concepts
Topic 7: Channels	15%	- Customer Service Channels 1. Pega Call 2. Pega Voice AI 3. Email Bots 4. Pega Digital Messaging
Topic 8: Application Development	15%	- Development Architecture 1. Center-out architecture 2. Coexistence 3. Pega approach to application development 4. Modular Enterprise Reuse