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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

Section	Weight	Objectives
Engagement Policies	12%	- Engagement policies 1. Define customer engagement policies 2. Create and manage customer journeys
Business Agility in 1:1 Customer Engagement	10%	- Business agility 1. Change management process 2. Implement business changes
Next-Best-Action Concepts	10%	- Next-Best-Action concepts overview 1. Optimize customer value in contact center 2. One-to-one customer engagement
Actions and Treatments	12%	- Actions and treatments 1. Present offers on web and outbound 2. Define and manage customer actions
Contact Policy and Volume Constraints	13%	- Contact policy 1. Limit outbound contact volume 2. Avoid overexposure of actions
AI and Arbitration	8%	- AI and Arbitration 1. Action arbitration 2. AI-based action prioritization
Channels	10%	- Channels and messaging 1. Create a real-time container 2. Send offer emails
Decision Strategies	25%	- Decision strategies 1. Create engagement strategies using business rules 2. Create and understand decision strategies