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Pegasystems PEGAPCBA85V1 Exam Syllabus Topics:

Section	Weight	Objectives
Case Life Cycle	28%	- Case Design 1. Identify milestones and outcomes 2. Model stages and processes 3. Manage exceptions and approvals 4. Configure alternate paths
User Experience	18%	- Application Experience 1. Configure channels and portals 2. Optimize customer and employee journeys 3. Design user interactions
Data and Interfaces	18%	- Data Modeling 1. Define data objects 2. Identify systems of record 3. Determine integration needs 4. Capture data requirements
Directly Capturing Objectives	24%	- Pega Express Methodology 1. Define personas and channels 2. Capture business requirements 3. Document Microjourneys 4. Create user stories
Business Value and Outcomes	12%	- Business Transformation 1. Align application goals with business value 2. Identify business objectives and outcomes