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Oracle 1Z1-465 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Agent Desktop and Service Interaction | - Customer interaction handling - Incident management - Task and queue management |
| Reporting and Analytics | - Standard reports usage - Analytics dashboards |
| Knowledge Management | - Content creation and publishing - Search optimization and usage - Knowledge base structure |
| Integration and Customization | - Customization options and tools - Integration concepts and APIs |
| Administration and Configuration | - Workflow and business rules - User management and roles - Site configuration and settings |
| RightNow CX Cloud Service Overview | - Core architecture and components - Service cloud concepts and terminology |
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