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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Benefits and Differentiators | 25% | - Key HP technologies and unique features - Total Cost of Ownership (TCO) and ROI - Security, sustainability, and reliability advantages |
| Topic 2: Software and Services Overview | 10% | - HP ePrint, JetAdvantage, and workflow tools - Managed Print Services (MPS) basics - Warranty and support options |
| Topic 3: Selling and Value Proposition | 20% | - Presenting solutions and benefits - Competitive positioning - Pricing, financing, and closing strategies |
| Topic 4: Customer Needs Assessment | 20% | - Identifying business and user requirements - Addressing pain points and workflow challenges - Matching products to workload and environment |
| Topic 5: HP Imaging and Printing Product Portfolio | 25% | - LaserJet and InkJet printer families - Supplies, accessories, and service offerings - Multi-Function Printers (MFPs) and Flow MFPs - DesignJet large-format solutions |
HP Selling Imaging and Printing Fundamentals Sample Questions:
Question #1
Where does the technology for the HP PageWide printhead come from?
A. HP LaserJet printing process
B. HP ThinkJet printing technology
C. High end HP web presses
D. HP business notebook touch monitors
Question #2
What is one way to help ensure that HP printing devices maintain the HP reputation for the best possible print quality?
A. Use only 1500-grit paper as cleaning pages.
B. Place the device in a cool, dry area.
C. Use power-conditioning devices to ensure constant voltage.
D. Use only original HP supplies.
Question #3
Which feature of an HP flow MFP is an important upgrade for workflow optimization?
A. HP Jetdirect network connectivity
B. Larger, eight-inch touchscreen color control panel
C. Increased monthly scan volume
D. Single-pass, double-sided scanning
Question #4
Which advantage applies to an MFP?
A. It uses fewer supplies than a single-function printer does.
B. It takes up less floor space than individual devices for faxing, scanning, printing, and
copying.
C. Once it has reached its monthly print volume, it automatically turns off to limit excess copy charges to the client.
D. It can print faster than a single-function printer can.
Question #5
Which trend presents a growing security challenge for IT staff?
A. Bring Your Own Device (BYOD) to work scenarios
B. Large numbers of people upgrading to the latest Windows operating system
C. More people printing to fewer printing devices
D. Larger percentages of users installing their own anti-virus software
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: B | Question #3 Correct Answer: A | Question #4 Correct Answer: C | Question #5 Correct Answer: B |


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